Leasehold Services Officer

6 hours ago

London, Greater London, United Kingdom Brackenberry Full time

We are seeking a skilled Leasehold Services Officer to join our team at Brackenberry Ltd. As a key member of our team, you will be responsible for the effective collection of income from leasehold properties, ensuring that all accounts are managed promptly and efficiently.

Key Responsibilities:

  • To collect and manage income from leasehold properties, including service charges, ground rent, and shared ownership rent.
  • To follow local and organisational procedures for managing accounts and ensure that prompt action is taken to recover monies outstanding on accounts.
  • To provide clear and sensitive advice to customers on issues relating to payment of shared ownership rent, ground rent, major works, service charges, and reserve fund.
  • To identify and arrange suitable assistance for vulnerable residents and carry out referrals, as and when required, adopting a multi-agency approach to ensure all safeguarding concerns and observations are appropriately reported and documented.
  • To monitor and investigate the financial position of each account, to ensure that payments have been applied correctly.

Requirements:

  • Knowledge of RTB, housing, and service charges legislation and the legal processes which govern the resolution of disputes.
  • Proven experience of managing income accounts and debt recovery within a Housing environment.
  • Experience of monitoring and achieving targets and working to tight deadlines.
  • Experience of successfully dealing with queries and complaints from customers in a public environment.

Please note that you should be available to work immediately or at short notice, and have the right to work in the UK.

Brackenberry Ltd is an equal opportunities employer and is committed to equality in the workplace. We will interpret your application as permission to submit your CV to this role, unless you advise us otherwise.

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