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Rapha Clubhouse Customer Experience Associate

1 month ago

London, Greater London, United Kingdom Rapha Full time
The Role

As a Clubhouse Assistant at Rapha, you will be responsible for delivering exceptional customer experiences, ensuring seamless service delivery, and driving sales by uncovering customer needs and presenting appropriate solutions. You will provide expert product knowledge, understand the full café offering, and recommend menu items to customers.

The ideal candidate will have experience in luxury retail, a proven track record of delivering results, and the drive to exceed expectations. You will be personable, friendly, and a good communicator, with the ability to prioritize and demonstrate initiative.

Key Responsibilities:

  • Deliver legendary customer experiences
  • Seamlessly move between all areas of the Clubhouse
  • Drive sales by effectively uncovering customer needs
  • Provide expert Rapha product knowledge
  • Understand the full café offering and recommend menu items

Working at Rapha:

We offer a range of internal benefits, including a 50% apparel discount, annual clothing allowance, team ride days, and a company pension scheme.