Retail Sales Associate

16 hours ago

Leicester Square, United Kingdom Progresso Search Full time

Job Description:

We are seeking an experienced Retail Sales Associate to join our luxury tea brand team in London. As a key member of our retail team, you will be responsible for delivering exceptional customer service and providing a memorable shopping experience for our discerning clients.

Key Responsibilities:

  • Provide exceptional customer service, meeting and exceeding customer expectations at every opportunity.
  • Demonstrate and reflect the luxury brand's values through customer service, attitude, personal grooming, dress code, and behavior.
  • Develop a detailed knowledge of the product, including construction, materials, care, and design, to provide exceptional and knowledgeable customer service.
  • Participate in and represent the company at all times, during promotional events and activities, particularly.
  • Contribute ideas and suggestions to the team to achieve improvements in all aspects of the boutique's performance.
  • Demonstrate a constant awareness and actively strive to achieve key performance indicators to increase boutique performance and reach individual and store targets.
  • Ensure merchandise presentation reflects VM standards and maintain the general tidiness and cleanliness of the boutique at all times.
  • Play an active role in replenishing stock according to the company's procedures and policies.
  • Collaborate with the team to organize the product in the stock room, including participating in stock takes and maintaining the stock room's tidiness and cleanliness.
  • Attend and participate in all store meetings and training events as required, ensuring good communication is maintained.

Requirements:

  • Demonstrable success gained as a Sales Associate with a recognized luxury brand.
  • Excellent communication skills, both written and verbal, with Fluent English.
  • A second and third language would be ideal.
  • Demonstrable sales skills.
  • Knowledge and understanding of the luxury market and customer service.
  • Seek opportunities to be proactive and pre-empt client needs.
  • Demonstrate respect and politeness and regularly exceed customer expectations.
  • Able to work flexibly, embrace, and manage change.
  • Well-groomed and demonstrate an attitude of professionalism, conscientiousness, and reliability.
  • Enthusiastic, self-confident, and professional under all circumstances.
  • Prepared to go the extra mile to achieve targets.

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