Senior Business Manager

1 month ago

Cardiff, Cardiff, United Kingdom Department for Work and Pensions Full time

Job Summary

We are seeking a highly skilled and experienced Senior Business Manager to join our Wales Group Office team. This is a high-profile role that requires strong leadership qualities, excellent organisational skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Provide strategic oversight and line management of teams, including Group Office Business Support, Performance budget/Resource & Quality Team, Social media Team Welsh Language Unit.
  • Lead areas such as Capability and Learning & Development Lead, Work Coach Accreditation Lead.
  • Monitor and improve the quality of the end-to-end customer experience, ensuring that 'one customer, one service, one business' is a reality.
  • Create and deliver recruitment strategy/processes ensuring all recruitment is fair and reasonable and aligned to DWP recruitment and business requirements.
  • Represent Wales UC operations with Demand/Supply conversations to ensure Wales UC has the required levels of staffing.

Requirements

  • A proven track record of leadership in a fast-paced environment.
  • Excellent organisational skills with the ability to use initiative and experience to identify and progress priority requests to a high standard on behalf of a Senior Leadership team.
  • Strong leadership skills and experience, both personal and corporate in a fast-changing environment, working in partnership and collaboratively across teams at senior level engaging and building trust with stakeholders to generate commitment to goals.
  • Ability to set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Directorate and Departmental objectives.
  • Visible, accessible, and effective senior leader with the ability to communicate confidently and provide clear direction and show genuine care for colleagues.
  • Ability to make effective business decisions by critically analysing and interpreting all relevant data, often complex and from varied roles.

Benefits

  • Generous annual leave 23 days for Full time new entrants (rising to 25 after 1 year), plus all bank holidays.
  • Flexible working patterns available.
  • Competitive maternity, paternity, and parental leave.
  • A pension scheme with an average employer contribution of 27%.
  • Employee Assistance with emphasis on wellbeing.
  • Career and Personal Development through Operational Delivery Profession.
  • Employee discount schemes.

Location

Candidates will be given an opportunity to express a preference for their office base location when offers are made. Locations can be any site within the Wales Universal Credit Group where space allows and with agreement of the Group Director/Demand Management.

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

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