Assistant Central Support/Security Manager
1 day ago
Job Summary:
We are seeking a highly skilled and experienced Assistant Central Support/Security Manager to join our team at Serco. As a key member of the Central Support Team, you will work closely with the Central Support Manager to ensure the needs of our clients are met within the contractual framework.
Main Responsibilities:
- Investigate client complaints, implement action plans, and provide comprehensive written reports.
- Establish and review working procedures to ensure compliance with relevant legislation.
- Assist with analyzing data on service delivery and performance.
- Maintain accurate records and paperwork in line with Health and Safety, Quality, and Serco policies.
- Collate and report information on failed jobs.
- Produce reports as required by departmental managers.
- Monitor and report on operational colleagues' workload.
- Ensure all records are kept accurately and timeously.
- Data input.
Requirements:
- Educated to a Diploma or working towards Degree Level.
- NVQ Level 2 in relevant Health and Safety subject.
- Basic Certificate in Health and Safety NVQ Level 2 in supervisory management.
- Experience in customer care development and Health Care through significant experience working within a large public sector organization.
- Previous management of a large team, including responsibility for absence, performance, recruitment, and performance.
- Practical experience of conducting quality audits to monitor client/customer satisfaction.
- IT literate – Microsoft Office.
- Knowledge of fire safety regulations.
- Knowledge of lifting and handling procedures.
- SIA Licence.
What We Offer:
- Up to 6% contributory pension scheme.
- Agenda for Change Scotland Benefits.
- A range of benefits to support the health and wellbeing of you and your family.
- Access to a huge range of discounts and exclusive deals.
- A fantastic culture and supportive team.
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