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Central Support and Security Manager

2 months ago

Larbert, Falkirk, United Kingdom Serco Full time

Job Summary:

We are seeking a highly skilled and experienced Central Support and Security Manager to join our team at Serco. As a key member of our Central Support Team, you will work closely with the Central Support Manager to ensure the needs of our customers are met within the contractual framework.

Main Responsibilities:

  • Investigate client complaints, implement action plans, monitor improvements, and provide comprehensive written reports.
  • Establish and review working procedures within each area to ensure the requirements of all relevant legislation are fully met.
  • Assist with analysing data on service delivery and performance.
  • Maintain all required records and paperwork are completed in line with Health and Safety, Quality and Serco and Board policies and procedures.
  • Collate / reporting information relating to failed jobs.
  • Produce reports as required by departmental managers.
  • Monitor and report on operational colleagues' workload.
  • Ensure all records are kept accurately and timeously.
  • Data input.

Requirements:

  • Educated to a Diploma, working towards Degree Level [or equivalent experience]
  • NVQ Level 2 in relevant Health and Safety subject.
  • Basic Certificate in Health and Safety NVQ Level 2 in supervisory management.
  • Experience in customer care development/Health Care through significant experience working within a large public sector organisation ideally the care environment.
  • The previous management of a large team of colleagues including a responsibility for absence, performance, recruitment, and performance etc or having a regular involvement at a supervisory level.
  • Practical experience of conducting quality audits to monitor client/ customer satisfaction.
  • IT literate – Microsoft Office.
  • Knowledge of fire safety regulations.
  • Knowledge of lifting and handling procedures.
  • SIA Licence

What We Offer:

  • Up to 6% contributory pension scheme.
  • Agenda for Change Scotland Benefits.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
  • Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
  • Interesting and enjoyable work.
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.