Customer Service Representative

2 days ago

Bangor, United Kingdom Welsh Ambulance NHS Trust Full time

About the Role

We are seeking a skilled and compassionate individual to join our team as a Call Handler for the NHS 111 Wales Service. As a key member of our team, you will be responsible for answering calls from the public, providing high-quality patient care, and working collaboratively with our healthcare professionals.

Key Responsibilities

  • Answering calls from the public and providing empathetic and respectful support
  • Working as part of a team to deliver high-quality patient care
  • Using critical thinking skills to make informed decisions and respond to complex situations
  • Communicating effectively with patients, colleagues, and healthcare professionals
  • Entering patient information accurately and efficiently onto our computer system

Requirements

  • Minimum 5 GCSEs or equivalent
  • Experience of dealing with the public on the phone and working as part of a team
  • Good telephony skills and ability to communicate confidently with the general public
  • Excellent interpersonal and communication skills
  • Flexible approach to work and ability to work a variety of shifts, including weekends and evenings

About Us

The Welsh Ambulance Service NHS Trust is a leading healthcare provider in Wales, delivering high-quality patient care across the country. We are committed to creating a diverse and inclusive workforce, and we welcome applications from individuals from all backgrounds.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and professional growth
  • A supportive and collaborative work environment
  • The chance to make a real difference in the lives of our patients and communities

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