Global Operations Improvement Manager

4 days ago


London, Greater London, United Kingdom Taptap Send Full time
Job Overview

Taptap Send is a leading cross-border fintech for emerging markets, dedicated to reducing inequity by helping immigrants move money home. We are looking for a highly analytical generalist to join our business operations team as Global Operations Improvement Manager.

This role reports to the Director of Business Operations and focuses on improving Costs and Quality of Service in Customer Support. You will work cross-functionally with key functional leaders in Customer Support, Partners Operations, Fraud, Growth, Product, and Data.

About the Role

The Global Operations Improvement Manager will lead special projects to improve Costs and Quality of Service, build data tooling, and continuous improvement processes. This role requires collaboration with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools, and processes.

Responsibilities
  • Design and improve Operational processes, design data tooling, and ensure successful implementation
  • Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and sometimes gSheets
  • Work cross-functionally with key functional leaders to drive improvements in Customer Support

We estimate the salary range for this role to be around $120,000 - $180,000 per year, depending on location and experience. Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce.



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