Global IT Operations Manager
2 days ago
CUBE Content Governance Global Limited is a pioneering RegTech business, defining and implementing the gold standard of regulatory intelligence and change for the financial services industry. We deliver our services through a SaaS platform, powered by an innovative combination of AI and proprietary data ontology, to simplify the complex and ever-changing world of compliance for our clients.
We are seeking a seasoned and strategic Global Leader to oversee and optimize our multi-region L1/L2 support desk operations. This leader will manage teams across Europe, Asia, North America, and Australia, ensuring consistent and effective delivery of IT support services.
Job Description- Operational Leadership and Oversight:
- Manage and oversee the performance of support desk teams across regions, maintaining high standards for efficiency and effectiveness.
- Establishing and Leading Incident Management:
- Design and implement a robust incident management function to coordinate and resolve high-impact issues efficiently.
- Streamlining Processes and Continuous Improvement:
- Define and enforce global standards for incident management, request fulfillment, and escalation processes.
The ideal candidate will have proven experience leading multi-region IT support operations, with expertise in managing L1/L2 service desks. Strong understanding of IT service management frameworks (e.g., ITIL), including incident and problem management processes.
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