Motor Claims Specialist

4 weeks ago


Croydon, Greater London, United Kingdom Stride Resource Management Ltd Full time
About the Role

This is an exciting opportunity to join Stride Resource Management Ltd as a Motor Claims Handler. As a key member of the team, you will be responsible for managing the entire claims portfolio for a key client, from small losses to complex and high-value losses.

Key Responsibilities:

  • Manage the claims process end-to-end, ensuring timely and efficient resolution.
  • Handle incoming phone calls and post related to claims, providing accurate and timely updates to clients.
  • Advise clients on the claims process and ensure compliance with internal standards and industry best practices.
  • Monitor new claims to ensure they are handled within service level agreements and manage associated reports and diaries.
  • Collaborate with the Claims Manager to ensure seamless communication and issue resolution.

Requirements:

  • Proven experience as a Motor Claims Handler, dealing with commercial and/or corporate clients.
  • Strong analytical and decision-making skills, with excellent communication abilities.
  • Customer-focused approach and ability to work in a fast-paced environment.
  • Ability to work in a hybrid working role, with regular office hours in Croydon.

What We Offer:

  • A competitive basic salary up to £38K.
  • An extensive benefits package, including opportunities for career development and personal growth.
  • A close-knit team with an active social calendar.


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