Head of Financial Services Product

3 weeks ago

Liverpool, Liverpool, United Kingdom The Very Group Full time

About the Role

The Head of Financial Services Product will be responsible for optimising our product performance in line with the business plan, while supporting retail sales, to contribute to the delivery of the financial services profit and loss statement, specifically key income lines.

As a key member of the leadership team, you will directly inspire and lead a team of product management and commercial managers. They are responsible for driving a strong performance culture, focusing on ethical behaviour, clear accountability, good conduct, and good customer outcomes to drive the delivery of annual profit and loss targets across a range of financial services products.

Key Responsibilities:

  • Identify and deliver continual and incremental 'win-win' (commercial and customer) initiatives that serve families on a budget well and ensure profitable and sustainable growth.
  • 'Own' the running and performance of new strategic initiatives relating to financial services products once they have been handed over by the relevant teams.
  • Ensure retail sales are supported through provision of correct payment options, in line with agreed parameters.
  • Provide regular updates on product delivery, performance and strategy to the financial services commercial director, financial services board, and executive committee.
  • Chair required governance and commercial committees.
  • Generate and implement product ideas that align with the company's strategy and commercial targets, considering customer needs, market dynamics, and competition.
  • Conduct customer research and develop appropriate targeting and selection strategies for the intended target market.
  • Design and optimise the customer journey, ensuring effective communication and engagement to enable informed decision-making about credit, insurance and partner products.
  • Manage communication and resolution of customers in persistent debt, ensuring clear and effective communication that does not lead to foreseeable customer harm.
  • Responsible for regulatory communications such as notice of variation, insurance terms and conditions etc.
  • Responsible for adherence to regulatory requirements around financial promotions and management of the approval process.
  • Monitor and regularly review outcomes customers are experiencing to ensure that products and services and the operational running of the credit account repayment methods are delivering outcomes consistent with the consumer duty.
  • Collaborate with governance, compliance, risk, and legal teams to ensure compliance with FCA regulations and other relevant legislation.

About You

  • Demonstrable experience within a regulated consumer finance business leading all aspects of product development and commercial management.
  • A self-starting individual with a proven track record of taking initiative and driving projects forward.
  • Demonstrates a strong ability to generate and execute innovative ideas that contribute to the growth and success of the product.
  • Possesses exceptional commercial acumen and a deep understanding of market dynamics, customer needs, and competitive landscape.
  • Proven experience in developing and implementing product strategies that drive revenue growth and increase market share.
  • A 'down-to-earth' leader who personifies The Very Group's values and who can inspire and motivate cross-functional teams to achieve product goals.
  • Proven ability to develop and execute comprehensive communication strategies that enables informed decision-making about credit and insurance products.
  • Excellent communication and presentation skills, capable of effectively conveying complex ideas and concepts to both technical and non-technical stakeholders.
  • An ability to clearly evidence the delivery of great customer outcomes alongside commercial success.
  • Proactive problem solver who can identify and address challenges and obstacles in a timely manner.
  • Collaborative team player who can work effectively with colleagues at all levels of the organisation to achieve shared objectives.

Some of Our Benefits

  • Flexible, hybrid working model.
  • Inclusive culture and environment, check out our Glassdoor reviews.
  • £10,000 flexible benefits allowance to suit your needs.
  • 30 days holiday + bank holidays.
  • Udemy learning access.
  • Bonus potential (performance and business-related).
  • Up to 25% discount on Very.co.uk.
  • Matched pension up to 6%.
  • More benefits can be found on our career site.

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