Hospitality Ambassador

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Crystalbrook Collection Full time
Crystalbrook Collection Job Opportunity

We are seeking an experienced Front Desk Specialist to join our team at Crystalbrook Kingsley in Newcastle. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

About the Role

This is a vital position within our hotel, and we are looking for someone who is passionate about providing excellent service and has a keen eye for detail. You will work closely with other departments to ensure that our guests have a seamless and enjoyable stay with us.

Key Responsibilities
  • Guest Services: Anticipate and attend to guest queries, check guests in and out efficiently, and process daily guest transactions and accounts accurately.
  • Collaboration: Work with other departments to ensure that the hotel rooms are properly prepared for arriving guests.
  • Flexibility: Be happy to work on busy rosters that range across 7am - 11pm over a 7-day period.
About You

To be successful in this role, you will need to have previous guest service experience (hotel experience an advantage). You should also have a logical approach to resolving concerns, be empathetic, and able to anticipate our guests' needs. Proficiency in computer applications, particularly Opera PMS, is a plus. A manual driver's license is also required. Familiarity with Newcastle and the wider Hunter region is essential.

Benefits

We offer a range of benefits to our employees, including:

  • F&B Discount: Enjoy a market-leading 50% F&B discount across all venues.
  • Accommodation: Receive $99 room rates and a generous friends and family discount.
  • Lifestyle Benefits: Take advantage of extra leave and earth advocacy days.
  • Professional Development: Participate in our dedicated internal mobility program and reward scheme.

C crystalbrook Collection is an award-winning hotel development and management company. We own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.



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