Club Ambassador

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BUZZ Bingo Full time
Job Opportunity: Customer Assistant

We are looking for a skilled Customer Assistant to join our team in Newcastle. This is an exciting opportunity to work in a dynamic environment where no two days are the same.

Responsibilities:

  • Provide exceptional customer service to ensure a positive experience for all customers
  • Work flexibly across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Contribute to the creation of a Safer Gambling Environment

About the Role:

  • The successful candidate will have experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • You will possess excellent communication skills and the ability to adapt to different situations
  • Basic numeracy knowledge and experience of handling cash are essential

Salary and Benefits:

  • A competitive salary of £22,500 per annum (pro-rata for part-time colleagues)
  • 4 weeks annual leave plus public holidays (prorated accordingly for part-time colleagues)
  • Staff discount 50% off bingo tickets, food, and soft drinks
  • Refer a Friend Scheme
  • Pension Scheme
  • Access to trained mental health advocates for advice on mental wellbeing
  • In-house training, including fire safety, food safety, and COSHH

Join Our Team:

  • Experience in customer-facing roles is highly desirable
  • Strong communication and interpersonal skills are essential
  • Ability to work flexibly and as part of a team


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