Customer Service Ambassador

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

About the Role

This Night Receptionist opportunity is an exciting chance to join Meli, a dynamic hospitality company with a rich history. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all guests receive a warm, memorable experience during their stay.

Key Responsibilities

  • To ensure the hotel remains safe throughout the night, while providing support to the hotel team and carrying out additional Maintenance, F&B and HSK roles.
  • To deal with complaints quickly and efficiently, finding suitable solutions to any problems that may arise, and communicating issues immediately to Management.

Requirements

  • Previous receptionist experience, ideally in a similar hotel environment.
  • Natural people skills and excellent communication abilities.
  • Problem-solving and complaint handling skills.
  • Flexibility and adaptability.
  • Fluency in English.

What We Offer

  • A competitive salary of £23,000 per annum, reflecting your skills and qualifications.
  • 28 days' holiday, including 8 public holidays.
  • A contributory pension scheme.
  • A £500 refer-a-friend bonus, subject to successfully completing a six-month probationary period.
  • Discounted dental and health cover with HSF.
  • Travel and food discounts with excellent employee special rates in Melia Hotels worldwide.
  • Personal development programs designed to support your career growth.
  • Career opportunities with access to a network of over 350 hotels across the globe.
  • High street discounts with Perks at Work.
  • Pay day celebrations.


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