Senior IT Support Specialist

4 weeks ago


Nantwich, Cheshire East, United Kingdom OCC Computer Personnel Full time
Cloud Infrastructure Support Expert

Our client, an award-winning and ISO certified Managed Services Provider, is seeking a skilled Cloud Infrastructure Support Expert to join their team. As a Cloud Infrastructure Support Expert, you will be responsible for providing exceptional support to their clients, ensuring their cloud-based infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop sessions.
  • Troubleshoot and resolve complex technical issues related to cloud infrastructure, networking, and security.
  • Collaborate with the client's internal teams to identify and resolve technical issues.
  • Develop and maintain knowledge of cloud infrastructure, networking, and security technologies.
  • Participate in on-call rotations to ensure 24/7 support to clients.
Requirements:
  • Strong technical knowledge of cloud infrastructure, networking, and security.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • UK driving license.

Location: Remote working - home-based with travel to customer premises where required.

Salary: £35-45k + benefits (depending on experience)



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