Business Systems Consultant

3 weeks ago

StainesuponThames, Surrey, United Kingdom ADP Full time
Job Title: Functional Consultant

Location: Various UK / ADP Flexible 3-2 Model

Reports To: Implementation Team Manager

ADP is seeking a skilled Functional Consultant to implement and familiarize new and existing clients with the functionality of our combined payroll and HR systems. As a key member of our implementation team, you will be responsible for delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Implement new clients and understand their internal business needs, providing recommendations and solutions to meet these needs.
  • Develop and maintain effective relationships with clients and ADP departments/associates to contribute to a successful overall client experience.
  • Establish and manage project activities towards milestones independently or in conjunction with Project Managers.
  • Communicate project status with clients and ADP Project Managers to ensure all assigned tasks are completed according to schedule.
  • Interpret issues and find creative solutions to help the business with their long-term needs.
  • Perform system testing and present findings to the project team.
  • Manage meetings, facilitate workshops, and deliver presentations.
  • Ensure projects are running to established time scales and attend project meetings with clients to discuss progress and critical issues.
  • Commercial awareness, able to understand financial objectives and how the role can impact on this.
  • Share knowledge and expertise to help lead specialists and other consultants.
  • Create bespoke reports and interfaces.
  • Exchange routine information with client project team members, including priorities, timelines, and issues as they arise.
  • Analyze existing systems, interface requirements, and business processes.
  • Ability to work independently and provide solutions to clients.
  • Ability to influence clients and guide them to the best solution to help resolve their client needs.

Accurately document proposed payroll functionality and procedures.

Build long-term relationships and trust.

Interact/collaborate with ADP associates in Sales and Service.

Maintain and expand knowledge/proficiency on function, products, services, and requirements:

  • In-depth UK Payroll knowledge.
  • End-to-end implementation experience within the HCM space (Preferred).
  • Ability to maintain focus and work effectively with multiple demands.
  • Experience in a client-facing role.
  • The ability to communicate well at all levels and build solid business relationships.
  • Proven ability to lead client meetings (face-to-face or over the phone).
  • Understanding of the effective use of technology/systems in HR or payroll.
  • HR and Self-Service application knowledge (Preferred).
  • Experience in being responsible and taking ownership for multiple clients at any one time.
  • The passion to learn and build a career in Implementation.
  • Computer literate, MS Office (Word, Excel, PowerPoint).
  • Excellent analytical and time management skills.
  • Full valid driving license.
  • Bachelor's Degree preferred, or equivalent in education and experience.

#LI-AV4

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