Customer Service Representative

3 days ago


WestonsuperMare, North Somerset, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and friendly Customer Service Representative to join our team at Premier Inn in Weston Super Mare. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities:

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared and ready for guests.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and development
  • Whitbread Benefits card, offering discounts on Premier Inn rooms and Whitbread Restaurants
  • Pension and saving schemes
  • Discounts on shopping, travel, and other services
  • Complimentary Premier Inn breakfast for two

About Us:

At Whitbread, we believe in creating a workplace that values diversity and inclusion. We welcome applications from under-represented groups and are committed to providing a supportive and inclusive environment for all employees.



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