Digital Product Lead

5 days ago

London, Greater London, United Kingdom NHS Digital Full time
About the Role

Key Responsibilities

  • Take ownership of collaborative, iterative design and improvement of a product or service for their delivery team
  • Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders – ensuring the service better meets their needs
  • Put people at the heart of everything they do. They are inclusive, ensuring NHS services work for everyone, improve lives directly or indirectly and are designed for trust

Product Portfolios

  • Digital Citizen Health – delivering citizen-facing national digital channels and services including, NHS App, and NHS login.
  • Digital Primary Care – delivering new capabilities to support the digital transformation of primary care and wider community pharmacy, optometry and dentistry.
  • Digital Urgent and Emergency Care – ensuring best use of digital technology in urgent and emergency care to get patients the right help, in the right place, at the right time.
  • Screening and Vaccinations – delivering the next generation of digital services to support the national screening and national vaccination and immunisation programmes.
  • Enabling Products – delivering digital interoperability across the providers of the wider health and care system, including core national products to enable secondary care appointment management (Wayfinder), bookings, referrals, prescriptions, child protection, child health and medicines management.

About You

  • Experience as a Product Manager working within teams employing agile ways of working (Scrum, Lean, Kanban etc.) and user centred design methods
  • Experience working with techniques for idea generation, backlog prioritisation and analysing feedback
  • Experience using user research and other data to understand users and their needs
  • Experience clearly defining outcomes for (or problems with) products or services
  • Experience collaborating with teams and stakeholders to define user stories, success criteria, KPIs and performance metrics
  • Experience communicating decisions and priorities in a clear and engaging manner (e.g. show and tells, briefings etc.)
  • Experience fostering collaboration across diverse, multidisciplinary service or product delivery teams

Flexible Working

We want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern.

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