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Customer Experience Marketing Leader

2 months ago

Brighton, Brighton and Hove, United Kingdom Inter IKEA Systems B.V. Full time
About the Role

We are seeking a highly skilled Customer Experience Marketing Leader to join our team at Inter IKEA Systems B.V. in Brighton, UK. As a key member of our marketing team, you will be responsible for driving customer engagement and creating an exceptional customer experience across all touchpoints.

Key Responsibilities
  • Develop and Implement Marketing Strategies: Define commercial goals, marketing strategy, and budgeting process to drive loyalty and brand awareness.
  • Plan and Execute Marketing Events: Create and integrate promotion of events, campaigns, and marketing activities into all media, including digital tools and PR.
  • Own and Manage the Customer Experience Journey: Create a seamless and personalized customer experience before, during, and after the visit, both online and offline.
Requirements
  • Marketing Expertise: Proven experience in marketing, with a focus on customer experience and engagement.
  • Leadership Skills: Ability to lead and manage a team, with a focus on collaboration and innovation.
  • Business Acumen: Strong understanding of business operations and customer-focused environments.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about creating a better everyday life for the many, and we welcome candidates who share our values and vision.