Application Support Team Lead

4 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

**Company Overview**

At PayPoint Group, we are passionate about technology and committed to delivering innovative solutions to our customers. Our Application Support team plays a critical role in ensuring the smooth operation of our terminals and EPOS systems.

As a **Technical Solutions Manager**, you will be responsible for leading a team of Application Support analysts, handling support queries from our internal Contact Centre and larger multiple providers. Your role will involve driving efficiency within the team, reducing resolution time, and incidents. You will also manage senior Technical Analysts responsible for change implementation and back-office support.

**Job Description**

Your primary responsibilities will include:

  • Leading a team of Application Support analysts
  • Handling support queries from our internal Contact Centre and larger multiple providers
  • Driving efficiency within the team, reducing resolution time, and incidents
  • Managing senior Technical Analysts responsible for change implementation and back-office support

**Requirements**

  • Proven experience in technical leadership and team management
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills

**Salary and Benefits**

  • A competitive salary of £65,000 - £75,000 per annum
  • Pension scheme with employer contributions
  • Health insurance
  • Generous annual leave entitlement


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