Application Operations Lead

1 week ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Summary
We are looking for an experienced Application Operations Lead to join our team at PayPoint Group. As a key member of our Application Support function, you will be responsible for developing and implementing efficient support processes and practices. If you have a passion for delivering high-quality technical support services and a proven track record of managing teams, we want to hear from you.

About the Role
This position will involve managing a team of Support Analysts, developing and implementing support processes and practices, and collaborating with Product and Engineering functions to prioritize work items. You will also participate in service reviews with internal and external stakeholders and analyze data to determine product health and trends.

Key Responsibilities
* Manage a team of Support Analysts to deliver high-quality technical support services
* Develop and implement efficient support processes and practices
* Collaborate with Product and Engineering functions to prioritize work items
* Participate in service reviews with internal and external stakeholders
* Analyze data to determine product health and trends

Requirements
* Previous experience of managing a team of Support Analysts
* Proven experience of demonstrating team performance and driving improvements through accurate MI reporting and KPIs
* Experience of querying and analyzing data to determine product health and trends
* Experience supporting complex enterprise environments, ideally within a Windows and SQL Server environment
* A logical approach to problem solving and the ability to coach/mentor/direct others
* Working knowledge of ITIL principles for service management
* Great stakeholder management and proven experience working collaboratively with technical and non-technical staff

Benefits
* Discretionary bonus scheme
* Holiday purchase scheme with 25 days holiday plus bank holidays as standard
* On-site gym at our office and nationwide corporate rate gym membership
* Online benefits portal with access to deals and discounts
* Contributory company pension scheme
* Private medical insurance
* Life assurance of 3 x annual gross salary with option to purchase additional cover

Salary Information
The estimated salary for this role is £55,000 - £75,000 per annum, depending on experience.

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