Department Head, Ladies Footwear, Luxury Retailer

3 weeks ago


London, Greater London, United Kingdom Kurt Geiger Full time

As a Department Manager at Kurt Geiger, you will be responsible for leading a high-performing team in our Ladies Footwear department. Our Liberty operation is a unique and exciting environment within a store that has been a benchmark of British style and fashion since 1875. With a focus on delivering exceptional customer service, you will be a role model for your team and a representative of our luxury brand.

Key Responsibilities:

  • Ensure customer service is of the highest standards at all times, providing a seamless and personalized experience for our customers.
  • Lead and motivate your team to achieve sales targets, maintain store standards, and adhere to company policies and procedures.
  • Develop and maintain strong relationships with your team, Senior Management, and other stakeholders to drive business growth and success.
  • Manage productivity, individual targets, and employee relations to maintain a high-performance team.
  • Ensure optimum cover during peak trading periods and protect the Kurt Geiger brand by maintaining high personal presentation standards.
  • Maintain excellent visual presentation of your boutique, consistent with company guidelines.

Requirements:

  • Proven experience in fast-paced store/concession management roles, preferably in a fashion-forward footwear or accessory brand.
  • A customer service ambassador with a passion for delivering exceptional experiences.
  • Proven ability to drive a large team and lead by example.
  • Representative of our luxury/fashion-forward brand in every way.

Benefits:

  • Competitive basic salary and generous bonus structure.
  • Uniform allowances and enviable discounts.


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