Department Head, Ladies Footwear, Luxury Retailer

4 weeks ago


London, Greater London, United Kingdom Kurt Geiger Full time

As a Department Head at Kurt Geiger, you will be responsible for leading a team of retail professionals in a fast-paced, luxury retail environment. Our Liberty operation spans over the ladies and men's shoe galleries, offering an exciting and dynamic work setting.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a high level of satisfaction among our loyal customers.
  • Set a positive example for your team, demonstrating excellent service standards and a passion for delivering exceptional results.
  • Maintain and exceed store and company sales targets, adhering to policies and procedures.
  • Develop strong relationships with your team and Senior Management, fostering a collaborative and supportive work environment.
  • Effectively manage productivity, individual targets, employee relations, and coaching to drive a high-performing team.
  • Rota your team efficiently, ensuring optimum cover during peak trading periods.
  • Protect the Kurt Geiger brand, ensuring all team members meet personal presentation standards.
  • Maintain excellent visual presentation in your boutique, adhering to company guidelines.

Requirements:

  • Proven experience in fast-paced store or concession management roles.
  • A background in fashion-forward footwear, accessory, or fashion brands, with luxury experience preferred.
  • A customer service ambassador with a proven ability to drive a large team.
  • A representative of our luxury/fashion-forward brand in every way.

Benefits:

  • Competitive basic salary.
  • Generous bonus structure.
  • Uniform allowances.
  • Enviable discounts.


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