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Customer Experience Specialist

2 months ago


Barnstaple, Devon, United Kingdom Wickes Building Supplies Limited Full time

About the Role:

At Wickes Building Supplies Limited, we're looking for a talented Customer Service Assistant to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure seamless customer interactions, from initial contact to resolution.
  • Contribute to the development and implementation of customer service initiatives, driving continuous improvement and excellence.
  • Collaborate with other teams to ensure customer needs are met, and expectations are exceeded.

What We Offer:

  • A competitive salary and benefits package, including a bonus scheme and contributory pension.
  • Opportunities for career growth and development, with a focus on customer service excellence.
  • A supportive and inclusive work environment, with a strong emphasis on colleague wellbeing.
  • Access to training and development programs, designed to enhance your skills and knowledge.

About Us:

Wickes Building Supplies Limited is a leading retailer of building materials and home improvement products. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.