Retail Team Leader

2 weeks ago

Aberdeen, Aberdeen City, United Kingdom Deichmann Full time

**About the Role**

Deichmann is seeking a highly motivated and enthusiastic Retail Supervisor to join our team in Aberdeen. As a key member of our store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.

**Key Responsibilities**

  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cashing up and completion of associated administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.

**Personal Characteristics**

  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • The drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks – including stock SKU management.
  • High levels of attention to detail.
  • The ability to work both individually and as part of a diverse team.
  • The commitment to work 20 hours per week and the flexibility to work any day (Monday - Sunday).

**What We Offer**

As a Retail Supervisor at Deichmann, you will be offered a competitive hourly rate of up to £12.64 per hour, plus non-contractual, hourly sales commission. You will also have the opportunity to grow and develop within your retail career.

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