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Retail Team Leader

1 month ago

Aberdeen, Aberdeen City, United Kingdom Deichmann Full time

Job Title: Retail Supervisor

Deichmann is seeking an enthusiastic and passionate Retail Supervisor to join our store team. As a key member of our team, you will be responsible for supporting the store management team and delivering an exceptional shopping experience to our customers.

Key Responsibilities:

  • Lead and supervise the store team in the absence of the Store Manager.
  • Open and close the store, including cashing up and completion of associated administrative duties.
  • Offer excellent levels of customer service and have a strong product knowledge.
  • Lead by example, by recommending and promoting complimentary products with each sale.
  • Assist management in leading the team to achieve store sales targets and KPIs.
  • Support team members as and when required.
  • Ensure that the store is correctly merchandised, product displays are refreshed, and inviting to the customer.
  • Process stock deliveries and store transfers.
  • Deal with customer queries and complaints.

Personal Characteristics:

  • Able to take direction from management regarding additional tasks and duties.
  • Previous supervisory experience, including cashing up and banking.
  • Self-motivated, with a positive, can-do attitude.
  • Ability to supervise, motivate, coach, and work with a team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • The drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks, including stock SKU management.
  • High levels of attention to detail.
  • Ability to work both individually and as part of a diverse team.
  • Commitment to work 20 hours per week and flexibility to work any day (Monday-Sunday).

About Deichmann:

We are a leading retailer of footwear and accessories, and we are committed to providing our customers with an exceptional shopping experience. As a Retail Supervisor with Deichmann, you will have the opportunity to work in a fast-paced, customer-facing environment and develop your skills and experience in retail management.

What We Offer:

We offer a competitive hourly rate of up to £12.64 per hour, plus non-contractual hourly sales commission. We also offer fantastic opportunities for growth and development within your retail career.