Wellness Service Expert

2 days ago


Bournemouth, Bournemouth, United Kingdom Course Full time

About the Position:

We are seeking a skilled Spa Therapist to join our team at Moss Spa, a leading provider of luxury treatments in New Zealand.

About the Responsibilities:

  • This is a dynamic and customer-focused role that requires delivering exceptional spa services and exceeding guest expectations.
  • The successful candidate will work across weekdays, weekends, and public holidays, providing a range of spa services including body treatments, massages, facials, waxing, and manicure/pedicure.
  • We are looking for someone who can provide high-level service to all guests, maintain equipment and product inventory, and keep client records up to date.
  • Responsibilities also include ensuring a clean and stocked room, suggesting retail products and additional services, upholding hygiene standards, and following health and safety regulations.
  • The ideal candidate will have experience in sales, excellent English language skills, strong communication and customer service skills, and be a team player with a positive attitude.

Requirements:

  • NZQF Level 4 qualification or 3+ years of relevant experience
  • Qualified CIBTAC or ITEC equivalent
  • Proven work experience as a Spa therapist
  • Passion for Spa and Luxury Treatments
  • Hands-on experience in massage, manicures, pedicures, waxing, and face/body therapies
  • Experience in sales is an asset
  • Excellent English language skills
  • Strong communication and customer service skills
  • Team player with strong communication skills
  • Positive attitude
  • User level computer skills
  • Current valid working rights in New Zealand

Benefits:

  • Staff discounts across our network
  • Staff, family, and friends rates at our hotels
  • Free onsite parking
  • Excellent reward and recognition events
  • Service and anniversary gifts and benefits
  • Wellbeing programme with health insurance discounts
  • Paid training and individual Employee Development Plans
  • Training towards NZQA qualifications and online digital learning platform
  • Free Life Insurance, Digital Will, and Best Doctors teleservice after 3 months

Estimated Salary: $54,000 per year



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