Reception Services Coordinator

1 month ago


Glasgow, Glasgow City, United Kingdom Hotel Du Vin Full time
Job Summary:
A skilled and enthusiastic Front Desk Associate is required to join our dynamic team at Hotel Du Vin. In this permanent role, you will provide exceptional service to our guests, working collaboratively with colleagues to deliver seamless experiences. With opportunities for internal development and career growth through our apprenticeship scheme, this is an exciting opportunity to join a forward-thinking organization.

About You:
To succeed in this role, you should possess excellent communication skills, be adaptable, and have a passion for delivering high-quality service. A strong understanding of customer service principles and the ability to work effectively in a fast-paced environment are essential. If you're looking for a challenging and rewarding career, we encourage you to apply.

Responsibilities:
- Provide exceptional customer service, addressing guest inquiries and resolving any issues efficiently
- Work closely with colleagues to ensure consistent service standards across the hotel
- Develop strong relationships with guests, promoting our hotel's services and facilities
- Participate in training and development opportunities to enhance your skills and knowledge

Benefits Package:
As a valued member of our team, you will enjoy a competitive salary, plus a range of benefits, including heavily discounted hotel room rates, fully funded apprenticeship programmes, and access to high street discounts and cycle-to-work schemes. We also offer a comprehensive employee assistance programme and sponsorship of The Brain Charity. Join us in shaping the future of hospitality

Sustainability Commitment:
At Hotel Du Vin, we prioritize sustainability, generating 100% of our electricity from renewable sources and recycling at least 70% of our waste. Our commitment to sustainability extends beyond our operations, with volunteer opportunities for staff to support local charities and initiatives.

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