Home Safety Response Specialist

2 weeks ago


Oxford, Oxfordshire, United Kingdom Doro Care UK Full time

We are looking for a compassionate, caring Home Safety Response Specialist to join our amazing team in the Oxford area.

We are one of Europe's largest telecare organisations, providing products and services to over 250,000 private and corporate clients. Our mission is to use innovative technology to provide support to our clients and show care when they need it most.

Our company values are Act Smart, Show Care, Be Heroes, so it makes sense that we are looking for the next batch of Heroes to join our organisation.

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world.

Job Description

To be part of an On-Call rota and respond to calls from our customers and service users in accordance with agreed procedures and laid down timescales.

  • No response calls whereby an alarm has been raised but we have not been able to contact the service user.
  • Complete failure of lifeline system and / associated equipment
  • Lost pendants where the user has no other means of raising an alarm and is left vulnerable without it.
  • Falls pick up.
  • Minor injuries that can be dealt with by administering first aid.
Requirements

To deliver the service in line with contract requirements, operating within the agree parameters for the role.

  • To ensure that all work undertaken on customer's premises is carried out in a safe manner, with the customer's consent and to the company's standards.
  • Knowledge of lifeline services and the equipment used would be an advantage.
  • Excellent approach to customer service –in person and on the phone.
  • Experience in the care sector desirable.
  • The post holder is expected to undertake training and personal professional development to enable them to better fulfil their role.
Benefits

We offer a competitive salary of £23,068 per annum, plus annual leave, sick pay, a cash healthcare plan, life assurance, pension contributions, and a warm and welcoming environment.

We strive to be leaders in the 'tech-assisted' living industry, making sure our customers feel safe and secure when wearing our device, or using our service.



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