Technical Support Specialist

3 weeks ago


Chesterfield, Derbyshire, United Kingdom CV-Library Full time

Job Summary

We are seeking an experienced Technical Support Specialist to join our IT Operations Team in Balborough. As a Third Line Application Support Engineer, you will play a vital role in supporting Finance Applications at the 3rd line level.

Key Responsibilities

  1. Developing Business Acumen: You will develop an excellent understanding of business processes to support technology and solve problems.
  2. System Monitoring: Perform regular system monitoring to verify software resources and processes for users.
  3. Incident and Problem Resolution: Participate in Incident and Problem resolution, including identification, diagnosis, and root cause analysis.
  4. Security and Performance Monitoring: Perform regular security and performance monitoring activity to identify possible intrusions and performance issues.
  5. Communication and Escalation: Actively communicate risks, operational problems, and incidents accurately and escalate when necessary.
  6. Request Handling: Respond to requests for support in a timely fashion to meet overall service levels and ensure quality customer service.
  7. Documentation and Control: Follow appropriate controls over implementations and changes, maintaining documentation to ensure adherence to common processes.

Requirements

  1. Experience in Application Support: Experience in implementing and supporting applications at the 3rd line level.
  2. Business Process Understanding: Ability to understand business processes and operate cross-functionally to resolve technical problems.
  3. Finance Systems Support: An interest in supporting finance systems and some basic server technical skills, including SQL Databases.
  4. Flexibility and Influence: Flexible and able to make good judgment, influence users, and convince them with new ideas to improve business procedures and IT Systems.


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