Technical Support Specialist
3 days ago
Job Summary
We are seeking an experienced Technical Support Specialist to join our IT Operations Team in Balborough. As a Third Line Application Support Engineer, you will play a vital role in supporting Finance Applications at the 3rd line level.
Key Responsibilities
- Developing Business Acumen: You will develop an excellent understanding of business processes to support technology and solve problems.
- System Monitoring: Perform regular system monitoring to verify software resources and processes for users.
- Incident and Problem Resolution: Participate in Incident and Problem resolution, including identification, diagnosis, and root cause analysis.
- Security and Performance Monitoring: Perform regular security and performance monitoring activity to identify possible intrusions and performance issues.
- Communication and Escalation: Actively communicate risks, operational problems, and incidents accurately and escalate when necessary.
- Request Handling: Respond to requests for support in a timely fashion to meet overall service levels and ensure quality customer service.
- Documentation and Control: Follow appropriate controls over implementations and changes, maintaining documentation to ensure adherence to common processes.
Requirements
- Experience in Application Support: Experience in implementing and supporting applications at the 3rd line level.
- Business Process Understanding: Ability to understand business processes and operate cross-functionally to resolve technical problems.
- Finance Systems Support: An interest in supporting finance systems and some basic server technical skills, including SQL Databases.
- Flexibility and Influence: Flexible and able to make good judgment, influence users, and convince them with new ideas to improve business procedures and IT Systems.
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