Legal Claims Specialist

3 weeks ago


Bristol, Bristol, United Kingdom Direct Line Group Full time

About Our Role:

We are seeking an experienced Legal Claims Handler to join our team at Direct Line Group. As a Legal Claims Handler, you will be responsible for managing impactful claims and delivering outstanding customer outcomes.

Your Key Responsibilities:

  • Validate requests for legal expenses cover and agree appropriate freedom of choice following business rules and claims authorisation matrix
  • Authorise repudiation or rejection of claim following business rules and claims authorisation matrix
  • Proactive control of appointed legal representative’s conduct of insurance funded claims to ensure our indemnity spend is following the policy and appropriate cost controls appropriate for the claim type
  • Manage customers’ expectations, explaining decisions well, and what will happen next in the claims process, and resolving problems and concerns, providing compensation when right to do so
  • Ensure understanding and adherence to TCF requirements
  • Undertake Quality Assurance review activity and provide feedback for performance improvement and reward purposes

About Us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we are a customer-obsessed market powerhouse. We all work together to be brilliant for customers, every single day.

What We Offer:

  • Generous 9% employer pension contribution
  • 22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
  • 50% off home, motor and pet insurance
  • Free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Plus, many more

Our Way of Working:

Our hybrid model way of working offers a “best of both worlds” approach combining the best parts of home and office-working, offering flexibility for everyone. When you’ll be in the office depends on your role, but most colleagues are in 2 days a week, and we’ll consider the flexible working options that work best for you.



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