Industrial IT Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Technical Support Engineer to join our team at ATS Global. As a Technical Support Engineer, you will play a critical role in providing exceptional support to our customers, ensuring their Industrial IT solutions are running smoothly and efficiently.
Key Responsibilities
- Provide first-line technical support to customers via phone, email, and on-site visits.
- Troubleshoot and resolve complex technical issues related to Industrial IT systems, networks, and hardware.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain technical documentation and knowledge base articles.
- Participate in on-call rotations and provide 24/7 support as needed.
Requirements
- Minimum 2 years of experience in a 2nd or 3rd Line Support or equivalent IT engineering role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong understanding of Industrial IT systems, networks, and hardware.
- Eligibility for UK security clearance (SC).
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
About ATS Global
ATS Global is a leading provider of Industrial IT solutions, with a strong presence in the UK and globally. We are committed to delivering exceptional customer service and support, and we are seeking a talented and motivated individual to join our team.
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