Industrial IT Support Specialist

4 weeks ago


Derby, Derby, United Kingdom ATS Global Full time
About the Role

We are seeking a highly skilled and experienced Support Engineer to join our team at ATS Global. As a Support Engineer, you will play a critical role in providing technical support and assistance to our customers in the industrial and process automation sector.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and on-site visits.
  • Troubleshoot and resolve complex technical issues related to industrial automation systems, networks, and software.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotations and provide 24/7 support as required.
Requirements
  • Minimum 2 years of experience in a 2nd or 3rd line support or equivalent IT engineering role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of industrial automation systems, networks, and software.
  • Eligibility for UK security clearance (SC).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Support Engineer looking for a new challenge, please apply today.



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