Customer Training Services Manager
4 weeks ago
Frasers Group is a leading retail company that is rethinking the way it serves its customers. We are committed to delivering exceptional customer experiences through digital innovation and unique customer experiences.
Job Title: Customer Training Services ManagerWe are seeking an experienced Customer Training Services Manager to lead and manage the successful delivery of our operational contact centre plan. The successful candidate will be responsible for maximising the performance of their teams across all channels, ensuring that continuous improvement, quality, TCF and regulatory standards are met while delivering the customer experience goals and objectives.
Key Responsibilities:- Experience of working within financial services and delivering in a FCA regulated environment
- Experience of managing a complaints function with a full understanding of DISP
- Extensive experience of working and delivering in a contact centre environment
- Experience of leading, managing and maximising the performance of others
- Proven track record in effectively applying consistent performance and consequence management
- Ability to interpret data and information to highlight opportunities and minimise risk
- Experience of risk management
Along with a competitive salary and benefits package, we also offer a wide range of perks for our colleagues, including a bonus scheme, unprecedented bonuses for top performers, and a range of wellbeing initiatives such as our Frasers Fit wellbeing programme and access to the Retail Trust charity.
We are committed to creating a positive and inclusive work environment that supports the growth and development of our colleagues. If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we would love to hear from you.
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Operations Manager
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, ensuring that continuous improvement, quality, and regulatory standards are...
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Customer Service Representative
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Financial Services Full timeJob DescriptionLocation: Clayton Le MoorsWe are seeking an experienced Customer Account Advisor to join our Financial Services customer service team based at our Clayton operation.As a key member of our team, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering an excellent customer...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Customer Service AdvisorLocation: Clayton Le MoorsJob Type: Full-time and Part-timeSalary: £23,000 - £27,000 per annumAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Financial Services customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Customer Service AdvisorLocation: Clayton Le MoorsJob Type: Full-time and Part-timeSalary: £23,000 - £27,000 per annumAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Financial Services customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for...
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, maximising the performance of our teams across all...
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service and Complaints Operations Manager to join our team at Frasers Group. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, maximising the performance of our teams across all...
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Customer Service Representative
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our Financial Services team at Frasers Group. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Key Responsibilities:Handle customer...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Operations Manager
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that's redefining the industry through digital innovation and unique customer experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.Job DescriptionWe're seeking a skilled leader to manage the operational contact centre plan, ensuring the performance of their...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that is rethinking the way it serves its customers. We are committed to delivering exceptional customer experiences through digital innovation and unique customer interactions.Job DescriptionWe are seeking an Account Servicing Advisor to join our Financial Services customer service team based at our Clayton...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that is rethinking the way it serves its customers. We are committed to delivering exceptional customer experiences through digital innovation and unique customer interactions.Job DescriptionWe are seeking an Account Servicing Advisor to join our Financial Services customer service team based at our Clayton...
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Customer Service Advisor
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout UsFrasers Group is a leading retail company that is rethinking the retail experience. We are committed to delivering exceptional customer experiences through digital innovation and unique customer interactions.Job DescriptionWe are seeking an Account Servicing Advisor to join our Financial Services customer service team based at our Clayton operation....
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Customer Service Representative
3 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleWe are seeking an experienced Account Servicing Advisor to join our Financial Services customer service team based at our Clayton operation.As an Account Servicing Advisor, you will be responsible for handling customer contact effectively and professionally across all channels, consistently delivering excellent customer experience and outcomes,...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Customer Service AdvisorLocation: Clayton Le MoorsJob Type: Full-time and Part-timeSalary: £23,000 - £27,000 per annumAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Financial Services customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for...
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Customer Service Representative
4 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Customer Service AdvisorLocation: Clayton Le MoorsJob Type: Full-time and Part-timeSalary: £23,000 - £27,000 per annumAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Financial Services customer service team as a Customer Service Advisor. As a key member of our team, you will be responsible for...
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Customer Service Advisor
2 weeks ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob DescriptionLocationStarting Salary £23-£27Full time and Part Time Shifts AvailableShifts between 8am - 8pm and 8am - 4pm SaturdayPart time shifts between 9am - 3pm Monday - Friday or evening and weekendsWe are constantly evolving and transforming, and we now have an exciting and rewarding opportunity for an Account Servicing Advisor to join our...
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleFrasers Group is seeking a highly skilled and experienced Customer Service and Complaints Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, maximising the performance of our teams across all channels,...
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Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeAbout the RoleFrasers Group is seeking a highly skilled and experienced Customer Service and Complaints Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing the successful delivery of our operational contact centre plan, maximising the performance of our teams across all channels,...
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Customer Service Representative
1 month ago
Clayton le Moors, Lancashire, United Kingdom Frasers Group Full timeJob Title: Account Servicing AdvisorAt Frasers Group, we're rethinking retail. Through digital innovation and unique customer experiences, we're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers, providing flexible and convenient ways...
