Shift Leader at One Stop

2 weeks ago

Middlesbrough, Middlesbrough, United Kingdom Tesco Full time
What We're Looking For

We're seeking a highly motivated Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations. You will take ownership of store activities, ensuring a great shopping experience for our customers.

About the Role

As Shift Leader, your primary responsibility will be to coordinate the team to deliver the easiest shopping trip in the community. This includes opening and closing the store, completing duty cover, and making sure all decisions are right for customers, colleagues, and everyone's safety. You will be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.

Key Responsibilities
  • Coordinate the team to deliver the easiest shopping trip in the community
  • Opening and closing the store, completing duty cover, and making sure all decisions are right for customers, colleagues, and everyone's safety
  • Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
  • SUPPORTING THE STORE MANAGER TO COORDINATE SEASONAL, COMMUNITY AND CHARITY EVENTS, CREATING A GREAT INCLUSIVE ATMOSPHERE
  • Making sure the store is always clean, tidy, and well presented
  • Prioritizing the replenishment of products that matter to our customers
  • Making sure point of sale and shelf edge labels reflect what good looks like
  • Taking immediate action for any overcharges and preventing any reoccurrence
  • Proactively managing queues in store to deliver a great shopping trip for our customers
  • Coordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
  • Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
  • Following company health and safety routines and ensuring colleagues do the same
  • Delivering communication to the team, ensuring they are kept well informed
  • Looking at ways to simplify our operations and share these ideas with my Store Manager
  • Always putting the customer first and considering them in everything I do
  • Readily available to resolve customer queries, leaving them with a smile on their face
  • Adjusting the service I give to each customer to meet their needs
  • Recognizing and celebrating colleagues giving great service
  • Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles
  • Resolving colleague's queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate
  • Ensuring the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts
  • Being a recognized Keyholder for the store, attending alarm call-outs where necessary to ensure the safety and security of the store
  • Monitoring and acting on any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed
  • Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shifts
  • Balancing my time across service and replenishment areas of the store
  • Actively supporting my Store Manager in managing absence within the store, ensuring return-to-work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
  • Building meaningful relationships with both my Area Manager & People Partner, ensuring I have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities
  • Should this store have a Post Office Local, I will be required to undertake a Post Office Financial and criminal conviction background check, which I will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

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