Luxury Fashion Team Leader

2 weeks ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time

Job Title: Supervisor

Job Summary:

We are seeking a highly skilled and experienced Supervisor to join our team at the Footwear Department of our luxury Flagship Store in Metrocentre, Gateshead.

Key Responsibilities:

  • Support the daily workload and delegate tasks to the team.
  • Supervise work, check completion, and deliver to the expectation set by the line manager.
  • Use business communication tools for task completion and ensure the team understands key functions.
  • Understand all processes and procedures and set an example for others.
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles.
  • Support maintaining store environment and housekeeping standards.
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls.
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements.
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products.
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners.
  • Understand KPI targets and expectations to achieve results.
  • Demonstrate commercial awareness and adopt right product, place, and time compliance.
  • Engage with and feedback issues to contribute to the wider business.
  • Support with identifying development needs within the team.
  • Support senior management to coach the team.
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store.

Requirements:

  • Experience of leading a team within a retail environment.
  • Knowledge of and passion for luxury brands.
  • Ability to drive sales through excellent service.
  • Understanding of visual presentation and how to impact sales floor commercially.
  • Ability to motivate a team with effective communication.

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