Beauty and Luxury Retail Supervisor

2 weeks ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time

The Opportunity

As a Supervisor in our Metrocentre store, you will play a key role in delivering exceptional customer service and driving sales in our luxury beauty and fashion department.

Your Key Responsibilities

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Possess a real passion for beauty and for delivering a world-class client experience
  • Coach and develop sales team members, and ensure brand standards are delivered
  • Ensure all operational tasks are completed, and maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming, with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert, promoting product and company image at all times, and lead by example to support and coach the sales team
  • Support the store management team, and develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

The Person

We are looking for someone with a high level of personal energy, who is confident, assertive, and personable, with a positive and enthusiastic attitude

Candidate Profile

  • Demonstrates a high level of personal energy
  • Confident, assertive, and personable
  • Positive and enthusiastic with a can-do attitude
  • Great communication skills
  • Self-driven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader

The Rewards

  • Basic Salary £28,256 per annum
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service Awards
  • Join the Fearless1000 Incentive Scheme (watch video to find out more)
  • We offer a wide range of Development Courses with National Qualifications
  • 28 Days Holiday
  • 50% In-store Uniform Discount
  • Discounted Gym Membership
  • Cycle to Work Scheme
  • Group-wide 20% Discount across all Frasers Group brands


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