Luxury Retail Department Supervisor

1 month ago


Gateshead, Gateshead, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and experienced Supervisor to join our team on the Footwear Department of our luxury Flagship Store in Metrocentre, Gateshead.

Key Responsibilities
  • Support with daily workload and delegation to team members
  • Supervise work, check completion and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure team members understand all key functions
  • Understand all process and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
  • Support with maintaining store environment and housekeeping standards
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place and time compliance
  • Engage with and feedback issues to contribute to the wider business
  • Support with identifying development needs within the team
  • Support senior management to coach the team
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
Requirements
  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication
About the Company

Frasers Group is a leading luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

We offer a wide range of benefits, including a basic salary of £28,256, weekly/monthly & quarterly commercial bonuses, stocktake bonuses, commission-led bonuses across a wide range of products, monthly group rewards and recognition, long service awards, and more.



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