Luxury Retail Department Supervisor
1 month ago
We are seeking a highly motivated and experienced Supervisor to join our team on the Footwear Department of our luxury Flagship Store in Metrocentre, Gateshead.
Key Responsibilities- Support with daily workload and delegation to team members
- Supervise work, check completion and deliver to expectation set by line manager
- Use business communication tools for completion of tasks and ensure team members understand all key functions
- Understand all process and procedures and set the example for others
- Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
- Support with maintaining store environment and housekeeping standards
- Understand company policy and rules regarding security measures and demonstrate compliance and controls
- Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
- Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
- Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
- Understand KPI targets and expectations to achieve results
- Demonstrate commercial awareness and adopt right product, place and time compliance
- Engage with and feedback issues to contribute to the wider business
- Support with identifying development needs within the team
- Support senior management to coach the team
- Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
- Experience of leading a team within a retail environment
- Knowledge of and passion for luxury brands
- Ability to drive sales through excellent service
- Understanding of visual presentation and how to impact sales floor commercially
- Ability to motivate a team with effective communication
Frasers Group is a leading luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.
We offer a wide range of benefits, including a basic salary of £28,256, weekly/monthly & quarterly commercial bonuses, stocktake bonuses, commission-led bonuses across a wide range of products, monthly group rewards and recognition, long service awards, and more.
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