Front Office Manager Assistant

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time
Job Title: Assistant Front Office Manager

We are seeking a highly motivated and organized individual to join our Front Office team as an Assistant Front Office Manager. As a key member of our hotel operations, you will play a vital role in ensuring the smooth running of our hotel.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
  • Assist with the management of front desk operations, including check-in, check-out, and room assignments.
  • Support the Front Office Manager in maintaining high standards of service and quality.
  • Handle cash and credit transactions, as well as process guest payments and refunds.
  • Assist with emergency situations, such as room lockouts, guest complaints, and other issues that may arise.
  • Complete administrative tasks, including data entry, reporting, and other duties as assigned.
Requirements:
  • Positive attitude and excellent communication skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic computer skills and knowledge of hotel operations software.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Free on-site parking and gym membership.
  • Discounts on hotel services and amenities.


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