Customer Service Technical Support Specialist
4 weeks ago
Elevate your career in a Customer Service Technical role with NextPit GmbH, where you'll utilize your problem-solving skills to make a meaningful difference. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
Salary
We offer a great starting salary of £20,000 per annum, providing a solid foundation for your career growth. This competitive remuneration package reflects the importance we place on attracting and retaining top talent. By joining our team, you'll have the opportunity to develop valuable skills, work with cutting-edge technology, and contribute to the success of our organization.
Job Description
In this role, you'll be responsible for assisting customers with broadband tech-related queries, from simple router questions to more complex issues. You'll provide solutions that exceed customer expectations, ensuring their satisfaction and loyalty to our brand. Your excellent communication skills, patience, and empathy will enable you to build strong relationships with customers, making their experience with NextPit GmbH truly exceptional.
Required Skills and Qualifications
To succeed in this role, you'll need to be naturally helpful, calm, and possess a genuine interest in building relationships. We'll provide comprehensive training to equip you with the necessary skills and knowledge to excel in this position. No specific experience is required, just a willingness to learn and grow with our team.
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- A Season Ticket Travel Loan to support your daily commute.
- Huge discounts on EE & BT products, allowing you to stay connected at home or on-the-go.
- Support in carving your own career path, empowering you to achieve your goals.
- Optional Private Healthcare and Dental, giving you peace of mind and protection for you and your loved ones.
Others
In addition to these benefits, you'll also enjoy scheduled breaks, banking time, and occasional home working, providing a healthy work-life balance. Our team culture is built on mutual respect, trust, and open communication, creating a positive and inclusive environment for everyone. With tailored training and opportunities for growth, you'll have everything you need to thrive in this role and beyond.
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