Digital Factory Partner Manager

3 weeks ago

London, Greater London, United Kingdom Veeva Systems, Inc. Full time

Veeva Systems, Inc. is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Our core values are Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a high-energy, independent, and ambitious individual to join the Content Partner team to lead Veeva's Digital Factory Partners globally. Our Content Partner Program team manages a group of 750+ marketing agencies, customers, and service partners that provide content creation and management services. Our Digital Factory Partners operate content development and content management services from a single center of excellence and provide these services at scale.

In this role, you will be responsible for building key relationships and growing and supporting the partner program through education and enablement. You will provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva's CRM Suite and support the benefits of partnership.

Key Responsibilities

  • Work closely with the strategic/business contacts within the digital factory partner organizations who create content and use Veeva's multichannel products.
  • Generate and qualify potential new digital factory partners and lead business calls with partners and/or customers.
  • Maintain and grow partner relationships through consistent communication, outreach, and support.
  • Collaborate with Veeva strategy, sales, and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies.
  • Identify opportunities to support customer success.
  • Support the technical program manager to triage and troubleshoot customer project requirements with partners, customers, and/or internal departments.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3+ years experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company.
  • Experience in multichannel marketing projects, including closed-loop marketing, email, and websites.
  • Background in product support or as a product subject matter expert.
  • Independent and hands-on attitude, with an interest in learning.
  • Excellent verbal and written English.

Nice to Have

  • Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities.
  • Previous experience working with digital factories or in content development.
  • Previous experience in.
  • Allocations for continuous learning and development.
  • Health and wellness programs.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us.

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