Assistant General Manager

20 hours ago

Aberdeen, Aberdeen City, United Kingdom ABC Hospitality Enterprise Full time
About The Albyn

Proud purveyors of fine fayre in the heart of Aberdeen's West End — this is The Albyn, reimagined.

A welcoming and modern twist on a long-time favourite, where closed doors are reopened, familiar spaces are refurbished and hospitality is the #1 priority. A bright, open and elegant interior sets the scene, where friendly staff go the extra mile for each customer and our menus combine local ingredients, heritage and modern tastes in perfect balance.

Our Vision

We are an owner operated business with big ideas. We care about customer service, excellent food and building an amazing team. We have big plans and want to offer Aberdeen something different within the hospitality industry. We think outside the box and want our team to wake up and want to come to work every day. We notice the little things and value loyalty, dedication and passion.

What We Offer

A competitive salary and full contract

Employee Assistance Program

Generous discount off your bill (including drinks)

Immediate Start (or as soon as your notice period allows)

Salary plus Tips

Opportunities for career progression

Staff meals

Fantastic team and work environment

A business who cares about you

Staff parties, events, training courses and much more

About the Role

We are seeking an experienced Assistant General Manager to join our team and help us achieve our vision. As Assistant General Manager, you will be responsible for supporting the General Manager and overseeing the day-to-day operations of the business. You will be expected to provide an in-depth knowledge on how to manage our day-to-day operations alongside our General Manager as well as deliver exceptional levels of leadership, all of which will aim to support our vision in delivering memorable customer experiences through great customer service.

Responsibilities

  • Support the GM and oversee the day-to-day operations of the business.
  • Oversee the customers experience through a holistic approach, i.e. ambiance, quality of the food as well as service, developing rapport with guests, etc.
  • Handle customers' complaints on site as well through our feedback platforms.
  • Business driven – monitor the venues finances in general as well as promoting the restaurant through positive word of mouth, i.e., great feedback.
  • Complete necessary paperwork, e.g., labour cost % reports, staff attendance reports, performance reviews, etc.
  • Directly involved in the recruiting and hiring of staff, especially the management team.
  • Monitor the venues KPIs, e.g., staff scheduling to ensure labour cost % will be met, waste from kitchen and bar to ensure GP% target will be met, etc.
  • Liaise with the General Manager, owners and Head Chef or Bar Manager to develop new menus, i.e. consolidating the team's and owners' ideas and scheduling cook offs and tasters, following back on feedback, revise costings and suggest selling prices, all the way to printing the menus and changing prices on the till system.
  • Liaise with the Head Chef to enforce food handling regulations and other guidelines to increase customer safety.
  • Liaise with the Restaurant Manager to streamline the restaurant processes and improve the customers' experience.

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