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Executive Business Consultant

1 month ago

London, Greater London, United Kingdom Bank of America Full time
Job Summary:
Senior consultant role at Bank of America involves leading the design, development, and implementation of complex products, systems, processes, and services in an operations environment. The ideal candidate will have 3+ years of experience in areas such as Inbound queue management, Workforce management strategic scheduling, IEX platform proficiency, Call Delivery, Genesys call routing and skilling, Telephony design and support, Call Center Operations.

This is a full-time opportunity with a competitive salary range of $80,000 - $120,000 per year. Located in Arizona and New Jersey, this role offers growth and development opportunities, as well as a dynamic work environment.

Key Responsibilities:
  • Resolving day-to-day complex problems
  • Researching and executing on complex transactions for multiple sites or larger business units
  • Leading teams related to special initiatives
  • Providing work direction and guidance to less experienced associates
  • Building strong relationships with Business Partners across Lines of Business