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Operations Support Professional

4 weeks ago


Glasgow, Glasgow City, United Kingdom NRG. Full time

We are looking for a highly skilled Operations Support Professional to join our Technical Servicing team on a 12-month fixed-term contract.

This role comes with a competitive salary of £25,000-£27,000, working 35 hours per week from Monday to Friday, 9am to 5pm, with a 1-hour lunch break.

As a key member of our team, you will handle client queries, resolve them within agreed timeframes, and support our advisers in achieving optimal outcomes for their clients.

You will identify areas for control improvement, assist in designing and implementing enhancements, and contribute to better serving clients and protecting their funds.

About NRG's Benefits:

NRG offers a comprehensive benefits package designed to support its employees' financial security, work-life balance, and overall wellbeing. This includes:

  • Financial Security: Competitive salary, annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
  • Work-Life Balance: Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
  • Wellbeing: Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

Key Responsibilities:

  • Servicing clients
  • Adapting and supporting
  • Sharing knowledge
  • Ensuring smooth operation of user processes

About You:

You should possess excellent organizational skills, be able to truly understand people's needs, and have a knack for asking insightful questions to grasp expectations. Swift problem-solving and mentoring others are essential skills for this role.

You will set high performance standards, foster an environment of high performance, and personally exemplify our core values. An understanding of the impact of your actions and managing them in accordance with the risk framework is crucial.