Quality Assurance Associate

5 days ago


Hounslow, Greater London, United Kingdom BYD Europe Full time
About the Opportunity

BYD Europe is a leading provider of green energy technologies, and we are seeking a Quality Assurance Associate to join our team. The successful candidate will be responsible for ensuring exceptional service quality and providing exceptional customer experiences.

Key Responsibilities
  • Responding to customer complaints and resolving issues promptly
  • Escalating complex problems to technical teams or other stakeholders
  • Updating customer information in our database
  • Providing product and service information to customers
  • Making sales and processing payments when necessary
  • Performing administrative tasks as assigned by supervisors
Requirements
  • At least 23 years of experience in customer service or contact centre roles in the automotive industry
  • Excellent communication, listening, and interpersonal skills
  • Ability to remain calm under pressure and work effectively in a team environment
  • Good time management and organizational skills
  • Sales and persuasive skills
Estimated Salary

£40,000 - £50,000 per annum depending on experience



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