Customer Service Representative
2 weeks ago
Join our team as a Customer Experience Specialist Apprentice and embark on a rewarding career journey. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities
- Troubleshoot and resolve technical issues related to smart home products in a timely and efficient manner.
- Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
- Provide top-notch customer support via phone, email, and other communication channels.
- Respond to customer support tickets in a timely and efficient manner.
- Organize and coordinate returns for customers with faulty items.
- Update our CRM system with relevant and accurate information.
- Maintain a high level of product knowledge and stay up-to-date with new product releases and features.
- Provide feedback to our product development team on potential product improvements based on customer interactions.
- Assist other departments during quieter periods.
Training and Development
In addition to gaining practical experience in the role, you will also attain an NVQ 2 Customer Service qualification, which will help start your career and give you an insight into our business processes and procedures.
What We Offer
We offer a comprehensive training program, delivered both face-to-face and remotely via Teams, with a development coach available for support 24/7. You will also receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.
About Us
We are a pioneer of the smart home technology sector, developed the first internet-enabled devices in 2008, and provide our customers with fully integrated remote control and monitoring of light, heat, power, and security.
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