Customer Service Representative

2 weeks ago


Aldridge, Walsall, United Kingdom Getting In Limited Full time
Customer Experience Specialist Apprenticeship

Join our team as a Customer Experience Specialist Apprentice and embark on a rewarding career journey. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.


Key Responsibilities
  • Troubleshoot and resolve technical issues related to smart home products in a timely and efficient manner.
  • Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
  • Provide top-notch customer support via phone, email, and other communication channels.
  • Respond to customer support tickets in a timely and efficient manner.
  • Organize and coordinate returns for customers with faulty items.
  • Update our CRM system with relevant and accurate information.
  • Maintain a high level of product knowledge and stay up-to-date with new product releases and features.
  • Provide feedback to our product development team on potential product improvements based on customer interactions.
  • Assist other departments during quieter periods.

Training and Development

In addition to gaining practical experience in the role, you will also attain an NVQ 2 Customer Service qualification, which will help start your career and give you an insight into our business processes and procedures.


What We Offer

We offer a comprehensive training program, delivered both face-to-face and remotely via Teams, with a development coach available for support 24/7. You will also receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.


About Us

We are a pioneer of the smart home technology sector, developed the first internet-enabled devices in 2008, and provide our customers with fully integrated remote control and monitoring of light, heat, power, and security.



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