Customer Service Representative
1 week ago
We are seeking a highly skilled and compassionate individual to join our team as a Receptionist at The Hawthorns. As a Receptionist, you will be the first point of contact for our residents and visitors, providing exceptional customer service and administrative support.
Key Responsibilities- Provide professional and high-quality customer service to residents, visitors, and colleagues.
- Answer telephone calls and respond to enquiries, redirecting calls to relevant staff and recording messages accordingly.
- Complete reception-related administration, maintain databases, and provide administrative assistance as required by the General Manager.
- Maintain the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.
To be successful in this role, you will possess excellent communication skills, both verbal and written, and be confident in using computers. You will also have a positive, friendly, and welcoming attitude, with previous exposure to problem-solving and client complaints.
About The HawthornsThe Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle. Our vision is to create meaningful lives together, and we are committed to providing exceptional service and experience to our residents and employees.
Please note that this role will require a DBS Disclosure check and proof of eligibility to work in the UK.
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Customer Service Representative
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