Cleaning Operations Manager

4 weeks ago


Aylesbury, Buckinghamshire, United Kingdom Thorn Baker Construction Full time

About the Role

We are seeking an experienced Operations Manager to join our team at Thorn Baker Construction. As an Operations Manager, you will be responsible for managing multiple cleaning sites and contracts, ensuring that our clients receive exceptional service and that our teams are motivated and productive.

Key Responsibilities

  • Manage contract performance to achieve and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Develop and maintain strong relationships with clients, ensuring excellent service delivery and retention
  • Manage financial budgets and implement cost-saving initiatives
  • Attend training and meetings as required, and implement company policies and procedures
  • Conduct site visits to monitor service delivery and ensure compliance with contractual requirements
  • Pre-sale involvement, including attending new client site meetings and managing TUPE transfers
  • Contract mobilisations and delivery of FM services in accordance with the FM strategy and service level agreements

About You

We are looking for an experienced Operations Manager with a background in cleaning services. You will have a proven track record of managing multiple sites and contracts, and be able to motivate and lead cleaning teams. You will also have excellent communication skills and be able to liaise with clients and staff.

What We Offer

  • A competitive salary and commission structure
  • A company car and fuel card
  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment

Location

The ideal candidate will be based within 30 miles of Aylesbury and have a full UK driving licence.



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