Operations Manager

2 weeks ago

Aylesbury, Buckinghamshire, United Kingdom Currys Full time
Role Overview:

Operations Manager
A key role within Currys, the Operations Manager will be responsible for leading and managing the performance of our home delivery, warehouse, and support teams at our Aylesbury site.

Working closely with the site leadership team, you will ensure the successful performance of our delivery network, empowering and coaching your team to deliver exceptional customer service.

Key Responsibilities:

  • Operational management of the site, staffing, and resources across a seven-day a week operation over 24 hours.
  • Using data and performance analytics to provide the site with meaningful insights.
  • Driving the performance of the delivery teams against KPIs and customer metrics.
  • Making operational decisions to meet business and customer requirements.
  • Leading and motivating teams, providing regular on-the-job feedback and mentoring to maximise performance.
  • Identifying potential operational improvements to contribute to the development of supply chain operations.
  • Implementing central initiatives to ensure delivery of new ways of working.
  • Supporting the management of the site Operating licence.
  • Working alongside our Stores to deliver a first-class customer service experience.
  • Ensuring that all colleagues are adhering to Health and Safety and company policies.

Requirements:

  • Excellent people and performance management skills with significant experience of managing teams in a fast-moving transport, warehouse, or retail environment.
  • Strong organisation and planning skills.
  • Excellent communication, negotiation, and influencing skills.
  • A customer-focused approach.
  • Strong data and analytical skills, using Microsoft Excel or similar.

Desirable:

  • Excellent knowledge/experience of transport and warehousing.
  • Budgetary and cost management experience.
  • Manager's CPC.

Benefits:

  • Performance-related bonus.
  • Competitive pension scheme.
  • Product discounts on the latest tech.

Why Currys:

At Currys, we're united by one passion: to help everyone enjoy amazing technology. We're proud of the service our customers receive – and it's all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

We're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance, please email careers@currys.co.uk and we'll do our best to help.

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