Customer Service Operations Manager

17 hours ago


Redhill, United Kingdom Field Solutions Group Full time
As a Customer Service Operations Manager at Field Solutions Group, you will be responsible for overseeing the allocation of jobs to our field engineer workforce. Your goal will be to ensure that all customer requests are processed quickly and efficiently, while maintaining effective relationships with our field-based teams. To achieve this, you will need to possess excellent communication skills, be able to manage multiple priorities, and have a proven track record of delivering results in a fast-paced environment. In return, we offer a competitive salary, opportunities for professional growth, and a dynamic work environment. Our estimated salary range for this position is £50,000 - £60,000 per annum, depending on experience.

Job Description

In this role, you will be responsible for:

* Allocating jobs to field engineers in a way that ensures maximum productivity and efficiency
* Managing daily workloads to meet customer targets and onsite requirements
* Developing strong relationships with field-based workforce
* Handling incoming calls from customers and logging jobs as required
* Maintaining accurate records of job allocations and progress

Required Skills and Qualifications

* A degree in Business Administration or a related field
* 2+ years of experience in a customer-facing role, preferably in a services industry
* Excellent communication and interpersonal skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficient in MS Office suite, including Word, Excel, and Outlook

Benefits

We offer a competitive salary package, including benefits such as health insurance, retirement savings plan, and paid time off. In addition, we provide opportunities for professional growth and development, as well as a dynamic work environment that encourages collaboration and innovation.

  • Redhill, Surrey, United Kingdom Austin Fraser Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service and Operations Coordinator to join our team in Redhill. As a key member of our operations team, you will play a pivotal role in ensuring our customers receive top-notch service and support.The ideal candidate will have excellent communication skills, be able to work accurately...


  • Redhill, Surrey, United Kingdom Field Solutions Group Full time

    We are seeking an experienced Service Controller for our fast-growing office technology provider. The key focus of the role is to support the overall function of the Service department, ensuring customer requests relating to after-sales service are processed quickly, efficiently, and professionally.">Main Responsibilities:Overall responsibility for...


  • Redhill, United Kingdom CV-Library Full time

    Job Title: Customer Service Manager Location: Redhill Salary: £38-40k (dependent on experience) Job Type: Permanent About the Role We're looking for a customer-focused leader to manage a small, close-knit customer service team. You'll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and...


  • Redhill, United Kingdom Lloyd Recruitment - Epsom Full time

    Job Title: Customer Service Manager Location: Redhill Salary: £38-40k (dependent on experience) Job Type: Permanent About the Role We're looking for a customer-focused leader to manage a small, close-knit customer service team. You'll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and...


  • Redhill, Surrey, United Kingdom Austin Fraser Full time

    Company Overview:Austin Fraser is a leading recruitment agency providing top talent to businesses across the UK.About the Role:We are seeking a highly organised and detail-focused individual to join our team as a Customer Service Operations Coordinator in Redhill. As a key member of our operations team, you will be responsible for ensuring seamless customer...


  • Redhill, United Kingdom Lloyd Recruitment - Epsom Full time

    Job Title: Customer Service ManagerLocation: RedhillSalary: £38-40k (dependent on experience)Job Type: Permanent About the RoleWe're looking for a customer-focused leader to manage a small, close-knit customer service team. You'll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving operational...


  • RH, Redhill, Surrey, United Kingdom CV-Library Full time

    Job Title: Customer Service Operations Manager">Location:UK">About the Role:">We are seeking an experienced service controller to support the overall function of our Service department. The key focus of this role is to process customer requests relating to after-sales service efficiently and professionally.">Main Responsibilities:">Allocate jobs to the field...


  • Redhill, United Kingdom CV-Library Full time

    Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £60000 - £70000 + Bonus/ Commission  + Benefits Required - FIRE ALARM AND ELECTRONIC SECURITY ,  Technical Account Manager/ Engineering Manager, Business Manager/ Branch Manager/ Service...


  • Redhill, Surrey, United Kingdom Compass Group UK Full time

    **Join Our Team**We are seeking a talented Food Service Operations Manager to join our team at Compass Group UK. As a key member of our kitchen team, you will be responsible for preparing and serving delicious, high-quality food that delights our clients and customers.About the RoleAs a Food Service Operations Manager, you will oversee menu changes, identify...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redhill, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist customers with product selection, provide...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Redhill, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a highly skilled and customer-focused Sales and Service Specialist to join our team in Redhill, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide exceptional customer service, ensuring customers have...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a Customer Service Representative to join our dynamic team in Redhill. As a key member of our team, you will provide exceptional customer service and support, while contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Collaborate with team members to meet and...

  • Operations Coordinator

    13 hours ago


    Redhill, Surrey, United Kingdom Austin Fraser Full time

    Job Title: Customer Service and Operations CoordinatorLocation: RedhillSalary: £20,000 - £25,000 per annumAbout the Role:We are looking for a highly skilled and experienced Customer Service and Operations Coordinator to join our team in Redhill. The successful candidate will be responsible for managing customer relationships, processing orders, and...


  • Redhill, Surrey, United Kingdom TotalEnergies Full time

    We are committed to supporting our employees in their careers and offering them a wide range of opportunities for growth and development. As a Customer Service and Relationship Manager at TotalEnergies, you will have the chance to work in a fast-paced and dynamic environment, where you will be responsible for managing relationships with our key clients and...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...


  • Redhill, Surrey, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Redhill. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to our...


  • Redhill, Surrey, United Kingdom Austin Fraser Full time

    About Us:Austin Fraser is a leading recruitment agency dedicated to connecting businesses with top talent.Job Summary:We are seeking a skilled and experienced professional to join our team as a Customer Service Operations Coordinator in Redhill. The ideal candidate will have excellent customer service skills, a high level of organisation, and the ability to...


  • Redhill, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...


  • Redhill, United Kingdom Architectural Decorators Ltd Full time

    Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry? **About us** Established in 1944, AD Construction Group has continually expanded its service offerings to align with its growing client base and esteemed reputation. Specialising in a comprehensive range of...