Customer Service Operations Manager
17 hours ago
Job Description
In this role, you will be responsible for:
* Allocating jobs to field engineers in a way that ensures maximum productivity and efficiency
* Managing daily workloads to meet customer targets and onsite requirements
* Developing strong relationships with field-based workforce
* Handling incoming calls from customers and logging jobs as required
* Maintaining accurate records of job allocations and progress
Required Skills and Qualifications
* A degree in Business Administration or a related field
* 2+ years of experience in a customer-facing role, preferably in a services industry
* Excellent communication and interpersonal skills
* Ability to manage multiple priorities in a fast-paced environment
* Strong analytical and problem-solving skills
* Proficient in MS Office suite, including Word, Excel, and Outlook
Benefits
We offer a competitive salary package, including benefits such as health insurance, retirement savings plan, and paid time off. In addition, we provide opportunities for professional growth and development, as well as a dynamic work environment that encourages collaboration and innovation.
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